TikTok
+
Lua Health — Conversational Design, Consent & Privacy
I designed conversational journeys for Lua Health’s workplace mental-health AI chatbot, Marvin. Working through Muteo with Nathan Kinch and the Lua Health team, I focused on onboarding, consent and privacy within Microsoft Teams.
MY Role
Conversational Design · UX/UI · Interaction Design
Project
Lua Health — Marvin
Engagement
Muteo · Nathan Kinch · Lua Health
Platform
Microsoft Teams
Lua Health — Conversational Design, Consent & Privacy
I designed conversational journeys for Lua Health’s workplace mental-health AI chatbot, Marvin. Working through Muteo with Nathan Kinch and the Lua Health team, I focused on onboarding, consent and privacy within Microsoft Teams.
My Role
Conversational Design · UX/UI · Interaction Design
Project
Lua Health — Marvin
Engagement
Muteo · Nathan Kinch · Lua Health
Platform
Microsoft Teams
Experience
Covering onboarding, follow-up, first check-in, consent and consent withdrawal.
5 conversational journeys
Privacy
Short explanations within the conversation, with access to more detail.
Information layering
Choice
Separate choices for passive monitoring, manual check-ins and consent withdrawal.
Consent and control
01
THE TASK
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
01
THE Task
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
Design a conversational experience that helped employees understand Marvin, its use of personal information and their choices before taking part. The experience needed to work within Microsoft Teams and support ongoing check-ins.
02
THE challenge
Sharing mental-health information at work requires confidence in how that information will be handled. The challenge was making privacy and consent understandable within a conversation, while accommodating different levels of comfort and working within Teams’ interface constraints.
02
THE CHALLENGE
Sharing mental-health information at work requires confidence in how that information will be handled. The challenge was making privacy and consent understandable within a conversation, while accommodating different levels of comfort and working within Teams’ interface constraints.
03
Approach & methodology
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
Understanding employee concerns
We explored employees’ concerns about sharing personal health information at work, using two proto-personas to consider different levels of confidence and comfort.
Mapping conversational journeys
I mapped the information, response options and decision points across onboarding, check-ins, consent and withdrawal.
Applying Data Trust by Design
We used the framework to shape privacy explanations and consent decisions, making information available before asking employees to participate.
Designing within Teams
I translated the flows into conversations using Microsoft Teams’ available components, with supporting information and response options at key decision points.
03
Approach & methodology
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
I mapped five conversational journeys, keeping privacy information accessible and consent to passive monitoring separate from manual check-ins.
Understanding employee concerns
We explored employees’ concerns about sharing personal health information at work, using two proto-personas to consider different levels of confidence and comfort.
Mapping conversational journeys
I mapped the information, response options and decision points across onboarding, check-ins, consent and withdrawal.
Applying Data Trust by Design
We used the framework to shape privacy explanations and consent decisions, making information available before asking employees to participate.
Designing within Teams
I translated the flows into conversations using Microsoft Teams’ available components, with supporting information and response options at key decision points.
04
Introducing Marvin
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
04
Introducing Marvin
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
The onboarding conversation introduced Marvin and invited employees to explore whether it could help them. Short messages and clear response options offered a way to continue, decline or ask for more information.
SELECTED CONVERSATIONAL SCREENS
05
Making privacy understandable
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. This let employees explore what data was collected, how it would be used and what rights they had.
05
Making privacy understandable
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
06
Making consent a choice
I separated consent to passive monitoring from manual check-ins. Employees could review the proposed data use, decline monitoring while continuing check-ins, or withdraw consent later.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. This let employees explore what data was collected, how it would be used and what rights they had.
05
Making consent a choice
I separated consent to passive monitoring from manual check-ins. Employees could review the proposed data use, decline monitoring while continuing check-ins, or withdraw consent later.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
I organised privacy information into layers: a short explanation in the conversation, a “My privacy at a glance” summary and access to further detail. Employees could explore what data would be collected, how it would be used and what rights they had.
07
Reflecting on mood
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
07
Reflecting on mood
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
A weekly mood view brought check-ins together in a visual summary, giving employees a way to reflect on how they had been feeling over time.
08
Bringing the experience together
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
08
Bringing the experience together
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
Working between Europe and Australia, we developed and tested a functional prototype with the Lua Health team. It brought onboarding, privacy information, consent and check-ins together in one conversational experience.
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
MORE PROJECTS:
Looking for design leadership or support with a complex product challenge? Let’s talk.
Looking for design leadership or support with a complex product challenge? Let’s talk.
